Unified Communications Trends to Be Aware of

Approximately 67 percent of companies are currently using some aspect of their UC cloud solution, with a third of those companies using it to its full potential.

Businesses must assess themselves every year to see how they compare to the competition and consumer trends. This is where the 2021 unified communications trends come into play. How can organizations develop their contact processes and, as a result, their efficiency and management of remote teams?

Trends of Unified Communications in 2021

The unified communications patterns for 2021 seem to be focused on ways to enhance employee experience and team coordination and improved efficiency, advanced technologies, and better customer support. The top UC trends for 2021 that companies should be aware of are as follows.

Adoption of UCaaS

The rising adoption of UCaaS is one of the top UC trends. As a corporate communication system, major corporations and organizations are investing in unified communications as a service. This is because UCaaS brings together major communication networks and platforms in the cloud, including voice, video, SMS, and email. UCaaS also boasts a cost-effective and organized business phone system by integrating all of these applications and networks in one location.

Artificial Intelligence's Growing Presence

Artificial Intelligence (AT) is slowly evolving and finding its way through major processes, as can be seen in most industries. AI has a long history of telecommunications and business communication. However, with the emergence of unified communications, AI is becoming a more popular method. Virtual chatbots, virtual assistants, integrated services, and more are all possibilities. The aim of implementing AI is to use technology to increase efficiency and cooperation while also achieving quicker and more reliable performance.

More Cloud Solutions

UC trends continue to include cloud collaboration solutions. This is because cloud computing and storage are in high demand and are used by almost every company. According to one report, approximately 67 percent of companies are currently using some aspect of their UC cloud solution, with a third of those companies using it to its full potential. As a result, UC providers are exploring alliances, affiliations, and integrations that will enable users to access more robust cloud solutions.